Privacy policy

This privacy policy explains how we collect, process and secure your personal data when you visit our AIROVAPE website. It also gives you an overview of your rights as a data subject and the legal protection you are entitled to.

Data collection

We collect various categories of information in order to provide our e-cigarette services.

Personal data

We collect the following personal data as part of order processing, product dispatch and customer service:

  • Name
  • E-mail address
  • Telephone number
  • Postal address

Device and usage data

When you visit our website, technical information is automatically collected, including

  • Device type
  • IP address
  • Browser type
  • Access times
  • Subpages visited

We use this data to improve the user experience and to ensure security and legal compliance in connection with our products.

Use of your data

We use the information collected for the following purposes:

Order processing and delivery Your personal data is required to process orders, to organise shipping and to handle our customer service.

Customer communication We will contact you with questions about your order, product information and current offers - including important notes and safety messages.

Further development of our offers We analyse usage data in order to continuously improve our products, website functionality and the overall experience for our customers.

Forwarding of data

Your personal data will not be passed on to third parties without your consent. Exceptions apply in the following situations:

Integrated service providers To ensure smooth order processing, we work together with logistics partners, payment service providers and other external providers to whom we transmit the necessary data.

Legal requirements Insofar as we are legally obliged to do so or official requirements demand it, we will disclose your data to the extent necessary.

Corporate changes In the event of a merger, takeover or partial sale of the company, your data may be transferred. They will continue to be protected by the provisions of this privacy policy.

Protection of your data

We use a range of technical and organisational measures to protect your personal information, including encryption procedures and regular security checks. However, no provider can fully guarantee the absolute security of data transmission over the Internet.

Your rights

As a user of our website, you have the following data protection rights:

  • Information: You have the right to obtain access to your personal data stored by us.
  • Correction: You can request the correction of incorrect or incomplete data.
  • Cancellation: You can request the removal of your data from our systems.

If you wish to delete your data or unsubscribe from marketing communications, you can contact us at any time.

Cookies and analysis tools

We use cookies and similar technologies to improve and analyse the use of our website. The cookie settings can be adjusted in your browser at any time. Please note that disabling cookies may limit the availability of certain website functions.

Protection of minors

Our products and services are aimed exclusively at persons over the age of 18. We do not knowingly collect data from persons under the age of 18. If we have inadvertently received such data, we will delete it immediately.

Changes to this privacy policy

We reserve the right to adapt and further develop this privacy policy as required. All updates will be published on this page; the date of the last change will be updated in each case. We recommend that you visit this page again from time to time to ensure that you are always informed of the current status.